Terms of Service

These Terms of Service ("Terms") constitute a legally binding agreement between you ("you" or "user") and CT & Associates LLC ("we," "us," or "our"), a limited liability company registered in Washington State, USA.

By visiting our website at ctnassociates.com, submitting a contact form, booking an appointment, using our AI assistant Pete, or engaging our consulting or software services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference.

If you are using our services on behalf of a business or organisation, you represent and warrant that you have the authority to bind that entity to these Terms.

CT & Associates LLC provides AI consulting, workflow automation, and technology integration services for small businesses and specialty trade contractors. Our current offerings include:

We reserve the right to modify, suspend, or discontinue any service at any time with reasonable notice. Specific service terms, pricing, and deliverables are governed by separate written agreements between CT & Associates LLC and each client.

You agree to use our website and services only for lawful purposes and in a manner consistent with these Terms. You must not:

Violation of these acceptable use provisions may result in immediate termination of access to our services and, where appropriate, referral to law enforcement authorities.

All content on this website — including but not limited to text, graphics, logos, images, page layouts, software code, and the design and compilation of all such content — is the property of CT & Associates LLC or its licensors and is protected by applicable copyright, trademark, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use our website for personal, non-commercial informational purposes only. This licence does not include the right to reproduce, distribute, modify, create derivative works of, publicly display, or commercially exploit any content without our prior written consent.

Our solution names, logos, and service marks — including FluxGate, NovaClaim, Pete, and the CT & Associates LLC name and logo — are proprietary marks of CT & Associates LLC. Nothing in these Terms grants you any right to use our marks without prior written permission.

AI responses are not professional advice. Responses generated by Pete or any AI component of our services are for informational and conversational purposes only. They do not constitute legal, medical, financial, tax, or any other form of professional advice.

AI outputs may be inaccurate. AI systems can produce incorrect, incomplete, or outdated information. We do not warrant the accuracy, completeness, or reliability of any AI-generated content. You are solely responsible for verifying any information before acting on it.

Platform compatibility. Our services are designed to work with multiple AI platforms and models. References to these platforms on our website are for informational purposes only and do not imply partnership, affiliation, or endorsement by those platforms.

Automation results vary. Outcomes from AI-powered workflow automation depend on the quality of input data, configuration, and business processes. We do not guarantee specific results, savings, or performance improvements from our automation solutions.

Our website and services are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. To the fullest extent permitted by applicable law, CT & Associates LLC expressly disclaims all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the website will be uninterrupted, error-free, secure, or free of viruses or other harmful components, or that any content on the website is accurate, complete, timely, or reliable.

To the fullest extent permitted by applicable law, CT & Associates LLC, its officers, directors, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages arising out of or in connection with your use of our website or services.

In no event shall our total aggregate liability to you for all claims arising out of or relating to these Terms or your use of our services exceed the greater of (a) the total fees paid by you to CT & Associates LLC in the twelve months preceding the claim, or (b) one hundred US dollars (USD $100).

You agree to indemnify, defend, and hold harmless CT & Associates LLC and its officers, directors, employees, agents, and licensors from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with your use of our website or services in violation of these Terms, your violation of any applicable law or regulation, or your infringement of any third-party rights.

Our website and services may contain links to third-party websites, or may integrate with third-party platforms and services (such as Outlook Calendar for appointment scheduling, or AI model providers for our chatbot and software solutions). These third-party services are governed by their own terms of service and privacy policies.

We do not control, endorse, or assume responsibility for any third-party content, solutions, or services. Your use of third-party services is entirely at your own risk.

We reserve the right to suspend or terminate your access to our website or services at any time, with or without notice, if we determine in our sole discretion that you have violated these Terms or that your use of our services poses a risk to us, other users, or third parties.

Upon termination, your right to use our website and services will immediately cease. Provisions of these Terms that by their nature should survive termination — including intellectual property, disclaimers, limitation of liability, indemnification, and governing law — will continue to apply.

These Terms are governed by and construed in accordance with the laws of the State of Washington, USA, without regard to its conflict of law provisions.

Any dispute arising out of or relating to these Terms shall first be subject to good-faith negotiation. If unresolved within 30 days, it shall be submitted to binding arbitration in King County, Washington, in accordance with the rules of the American Arbitration Association.

We may update these Terms from time to time to reflect changes in our services, legal requirements, or business practices. When we make material changes, we will update the effective date at the top of this page and, where appropriate, notify you by email or by a prominent notice on our website.

Your continued use of our website or services after any changes to these Terms constitutes your acceptance of the updated Terms.

If you have questions about these Terms of Service, please contact us:

You may also use our Contact page to reach us directly.